Contact Us

Congratulations to begin your journey of IVAU! We'd love to hear from you. 

For general questions, customer service, partnerships and press opportunities
Phone: +852 8199 0622

For a complimentary fit check, personalized tips or a virtual consult with our babywearing expert

For IVAU photo service, please email your photo with your order number to

Inquiries are addressed in the order they are received, so we kindly ask you to submit questions just once. Our customer support team is available M - F, 10AM - 5PM, excluding holidays.